Shipping & packing
We strive to deliver your jewelry as quickly as possible while ensuring it arrives safely and beautifully packaged. In-Stock Items - Shipped within 72 hours. Customized Orders: Production takes up to 7 days before shipping. Each piece is carefully packaged in a premium jewelry box to protect its beauty. Once dispatched, you will receive a tracking number for real-time updates. For any inquiries, our support team is happy to assist you.
Customs & Duties
International orders may be subject to customs fees, import duties, or taxes, depending on your country’s regulations. These charges are not included in the product price or shipping cost and must be paid by the recipient upon delivery. Customs policies vary, so we recommend checking with your local customs office for more information. Moisso is not responsible for any delays or additional charges caused by customs processing. If you have any questions, feel free to contact our support team.
Address Accuracy & Failed Deliveries
Please ensure that your shipping address is accurate and complete at checkout. Moisso is not responsible for lost, delayed, or returned packages due to incorrect or incomplete addresses provided by the customer. If a package is returned due to a failed delivery attempt, additional reshipping fees may apply. To avoid delays, double-check your address details before placing your order. If you need assistance updating your address after purchase, please contact our support team as soon as possible.
Returns & Exchanges
At Moisso, we want you to love your jewelry. If you are not completely satisfied, you have 30 days from the date of receiving your order to request a return or exchange. To be eligible, the jewelry must be unused, in its original condition, and with all packaging intact. Customized or engraved pieces may not be eligible for returns. For assistance with returns or exchanges, please contact our customer support team. We’re here to help ensure you have the perfect piece!
Shipping & Delivery
We ensure that your order is processed and shipped on time; however, Moisso is not responsible for courier delivery times. Estimated Shipping Time: 15-30 days, depending on your location. Delays: In rare cases, couriers may experience delays due to natural difficulties or unforeseen circumstances. Once your order is shipped, you will receive a tracking number to monitor your delivery status. If you have any concerns, feel free to contact our support team.