About shop
Do you offer engraving services?
Yes, we offer free engraving services on all our jewelry to add a personal touch. Contact us to discuss your engraving options.
How can I place an order?
Simply browse our collection, choose your desired piece, and add it to your cart. Proceed to checkout for secure payment and shipping options.
Do you offer customization?
Yes! We specialize in custom jewelry design, including personalized rings, necklaces, and more. Contact us to discuss your ideas.
What payment methods do you accept?
We accept a variety of secure payment options, including credit/debit cards, ApplePay, GooglePay and other popular methods.
How do I know what size to order?
To ensure a perfect fit, we provide a ring size guide and sizing tips on our website. If you’re unsure, our customer service team is happy to assist with sizing and recommendations.
Do you ship internationally?
Yes, we offer international shipping to many countries. Check our shipping page for details on rates and delivery times.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor its progress.
Can I modify or cancel my order?
By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.
How do I contact customer service?
You can reach us through our contact form, email, or by live chat on our website. Our customer support team is happy to assist you.
Do you offer any discounts or promotions?
Occasionally, we offer special discounts and promotions. Subscribe to our newsletter or follow us on social media to stay updated!
Do you provide a warranty for your jewelry?
Yes, we offer a warranty on all our jewelry. Please refer to our warranty page for detailed information on coverage.
What makes Moisso jewelry unique?
At Moisso, we specialize in exquisite moissanite jewelry, offering custom designs, high-quality craftsmanship, and ethical, conflict-free gemstones to create pieces that are as unique as you are.
About jewellery
What is moissanite?
Moissanite is a rare, lab-created gemstone known for its brilliance, fire, and durability. It closely resembles a diamond but has even more sparkle due to its high refractive index.
How does moissanite compare to diamonds?
Moissanite is nearly as hard as diamonds (9.25 on the Mohs scale vs. 10 for diamonds), making it a durable and affordable alternative. It has more brilliance and fire, meaning it sparkles even more than a diamond.
Will moissanite lose its sparkle over time?
No, moissanite is highly durable and resistant to clouding or discoloration. With proper care, it will maintain its brilliance forever.
Is moissanite a real gemstone?
Yes! Moissanite is a real gemstone with unique optical properties. It was originally discovered in a meteorite and is now ethically lab-created for fine jewelry.
Does moissanite scratch or break easily?
Moissanite is very hard (9.25 on the Mohs scale) and highly resistant to scratching, making it perfect for everyday wear. However, like any gemstone, it can chip if subjected to a hard impact.
Does moissanite look identical to a diamond?
While moissanite and diamonds look similar, moissanite has more fire and brilliance, meaning it reflects more colorful light flashes. Most people cannot tell the difference unless they are gem experts.
Is moissanite an ethical and sustainable choice?
Yes! Moissanite is lab-created, making it an eco-friendly and conflict-free alternative to diamonds, with no mining involved.
Can moissanite be used in engagement rings?
Absolutely! Moissanite is a popular choice for engagement rings due to its beauty, durability, and affordability. It offers luxury without the high cost of diamonds.
How do I care for my moissanite jewelry?
Clean your moissanite jewelry with warm soapy water and a soft brush or use a jewelry cleaner. Avoid harsh chemicals and store it separately to prevent scratches.
Can moissanite be resized?
Yes, moissanite can be resized and reset like other gemstones. However, always work with a professional jeweler experienced in moissanite.
Are different shapes available?
Yes! Moissanite is available in various shapes such as round, oval, pear, emerald, and cushion cuts, and comes in different sizes to suit your style.
Is moissanite water-resistant?
Yes! Water and everyday activities will not damage moissanite. It is safe to wear while washing hands or in the rain, but removing it before swimming in chlorinated pools is recommended.