Refund & Returns Policy
Last Updated: 2024
At Moisso Jewellery, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer free returns and exchanges under the following conditions.
1. Return & Exchange Eligibility
- Customers have 30 days from the date of delivery to request a return or exchange.
- Items must be in unused, original condition, and include all packaging, certificates, and accessories.
- Custom-made and engraved items are non-refundable, unless they arrive damaged or defective.
- Items that show signs of wear, resizing, or alterations made by third parties will not be accepted.
2. Free Returns & Exchanges
- We offer free returns and exchanges for all eligible items.
- To initiate a return or exchange, contact our customer support at support@moisso.com with your order details.
- Once approved, we will provide a prepaid shipping label for your return.
3. Refund Process
- Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be issued to your original payment method within 5-10 business days.
- Shipping fees (if applicable) are non-refundable.
4. Damaged or Defective Items
- If you receive a defective or damaged item, please contact us within 48 hours of delivery.
- We will arrange a replacement or full refund at no additional cost.
5. Late or Missing Refunds
- If you haven’t received your refund yet, please check with your bank or payment provider, as processing times may vary.
- If your refund is still not received, contact us at support@moisso.com for assistance.
6. Contact Us
For any questions or concerns about our Refund & Returns Policy, please reach out to us:
✉ Email: support@moisso.com
🌍 Website: www.moisso.com
By making a purchase from Moisso Jewellery, you agree to the terms outlined in this policy.